Frequently Asked Questions

  • Q. How much does it cost to ship?
    A. Please make a Quote Request
  • Q. What are the time estimates for the freight being in transit?
    A. Time varies. Please call (800) 820-9776
  • Q. Can insurance be purchased for the freight?
    A. Yes
  • Q. Can the arrangements be done for the freight pick-up?
    A. Yes
  • Q. How can I drop the freight off?
    A. Please take a look at directions to our warehouse
  • Q. When delivering my car for shipment, how much gas should I leave in it?
    A. By US and International Law, your vehicle should have no more than a quarter tank of gas (1/4 tank).
  • Q. Where is my vehicle?
    A. Tracking the location of your vehicle is as easy as a phone call. We take pride in keeping track of every item we load and ship. We can tell you exactly where the vehicle is at any time - using our state of the art tracking systems.
  • Q. What do I need to know about US customs?
    A. We do the work for you to get the final approval on your cargo. We issue the required export forms. All you have to supply is the commercial invoices and sign export instructions.
  • Q. How do you deal with foreign customs?
    A. Many foreign governments request duties for your international vehicle shipment and may have laws that will impact your vehicle relocation. You should be prepared to provide any receipts for any new merchandise in your shipment. To help you with the nuances of dealing with a foreign government, we will be glad to assign you a foreign agent to assist you.
  • Q. Who is responsible for incidental charges assessed by foreign governments?
    A. While we do our best to inform you of all the potential charges, destination charges and importation through the destination port are ultimately the responsibility of the party receiving the vehicle.
  • Q. Is there a limit of liability for steamship companies?
    A. Yes, By Maritime Law, steamship companies are limited to a liability of no more than $500.00 per vehicle.
  • Q. Should I purchase additional insurance?
    A. It is strongly recommended that you purchase a marine insurance policy that covers your vehicle and shipping charges. There are two types of policies: "Full Coverage" and "Total Loss." Full Coverage covers the cost of the car, dents, scratches and shipping costs. Total Loss, while less expensive, only replaces the value of the vehicle. Please ask about marine insurance when booking your order.
  • Q. Where can I purchase additional insurance?
    A. We provide several different insurance coverage options to meet your needs.
  • Q. My question was not addressed. How can I get additional information?
    A. Simply fill out a free international quote and one of our valued representatives will contact you with details.
  • Q. How do I get a free quote for International vehicle shipping or shipping house hold goods Internationally?
    A. Fill out a free International car shipping quote form by clicking here.